Shipping & Returns

Shipping policy

Processing time

Orders are processed within 1-3 business days. You'll receive a confirmation email with tracking information once your order ships.

Shipping times

Because our products ship from international fulfillment partners, delivery typically takes 10-20 business days depending on your location. Items in the same order may arrive separately.

Order tracking

Once your order ships, you'll receive a tracking number by email. Please allow 24-48 hours for tracking information to update.

Delays

Occasionally customs processing or high shipping volume can cause delays beyond our stated timeframes. We'll do our best to keep you informed if this happens.

Return & refund policy

Return window

You may request a return within 30 days of delivery. Items must be unused, in original packaging, and in the condition you received them.

How to start a return

Contact us at shipnexus.us@gmail.com with your order number and reason for return. We'll provide instructions on how to proceed.

Refunds

Once your return is received and inspected, we'll notify you of the approval status. Approved refunds are issued to your original payment method within 5-10 business days.

Damaged or incorrect items

If your item arrives damaged or isn't what you ordered, contact us within 7 days of delivery with photos of the item. We'll arrange a replacement or refund at no additional cost to you.